Your Guide to Social Media Marketing

The Rep Shop does far more than just manage your social posts…

We can help your business GROW and attract new leads. Learn how we can help your business today through an intensive, growth-oriented social media marketing platform!

The Best Times To Post To Social Media

You asked. We answered.

When are the best times to post to your different social media accounts? That’s a battle that marketing professionals fight daily. You want to know when your target audience is on Twitter, scrolling through Facebook, or delving into a new YouTube playlist- because that’s when they’ll see your business’ post.

But here’s the hidden truth: it varies. And it varies by the audience. When you run  a paid social marketing campaign, Facebook will let you choose your target demographic, from their age, race, and gender to their socio-economic and educational background. That makes it easier for them to target the times and placements that the post will get the most traction.

But for those of you wanting to push out a standard Facebook post and still gain a solid organic reach, you need to strategically time out your post.

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From our strategic research, these are the times that we have come up with. Let it be known that this will vary by audience. For instance, say your business sells cleaning supplies and your target audience is a stay-at-home mom, you know she’ll probably be scrolling through social media channels aimlessly during carpool both in the morning and evening. Therefore, your business may want to break that time frame down even further, posting on Facebook between 2:30-3:30.

But for a generic sense of best audience gain, these are the times that we suggest for you.

Your Online Review Response Training

Responding to online reviews, whether positive or negative, creates a level a trust that can earn you loyal customers for life.

Here is how our service at The Rep Shop can help you with your review management.

 

 

The 4 Reasons Why Your Business Should Be Online

It’s not hard: it’s good customer service.

But in today’s world, being online goes far beyond just having a website.
It’s being present, active, and engaging on social media.

You might think: “How does having a Facebook have anything to do with how well I run my business?” Or “My children use Twitter, so it’s not like any of my customers are going to be using it. It’s too young of a crowd.”

The truth is that they actually do matter, and that your customers are using both Facebook and Twitter. All marketers realize the importance of marketing and advertising efforts as a way to bring more customers into their business. But active social media presence doesn’t just bring in more customers, but it also helps build better relationships with current customers.

The reason The Rep Shop offers a comprehensive social media management service is because we know how important it is to communicate with your customers in a deeper, more personal manner that goes beyond the person at the register. Social media is a great, easy communication tool for any business.

Here’s why:

1. Communication is Quick and Easy

It doesn’t take long to respond to a customer online. Aside from however much time it takes to resolve an issue, responding to your customer online is the quickest method to open up communication, and it alerts you the moment your business is mentioned. The Rep Shop dashboard even offers real-time alerts and an simple response system for when customers write reviews on major sites such as Google, Yelp, and TripAdvisor.

2. Third Party Validation

In today’s world, having third party validation for your brand goes far beyond having a well-known name around town. By gaining a following on your social media platforms, you are showing your potential customers that your business is actually “liked” -pun intended- by other people. You can say you’re great all you want and that your business already has the brand recognition it needs in the community, but if there aren’t people to back you up, why would anyone believe you? Potential customers want to see that others already trust your brand. It’s easy as that. Our Twitter lead generation tool lets you easily find potential customers in a specific region who are interested in/ mentioning the kinds of products or services that your business offers online, and follow and target them. The more you follow and engage with potential customers, the more they will follow and engage back.


3. Can Keep Your Eye on Your Competition

More than likely, you have more than one competitor who is active online: from posting great content, like informational articles from accredited journals, local news and events, to fun phots of their team and current promotions or deals. The Rep Shop allows you to monitor your competition, how they’re selling their product, and what customers are saying about them. You can learn more about your competition online than you could by stepping into their business itself.


4. Get a Better Feel for Your Customers’ Opinions

When customers are upset, they just want their voices to be heard, and people love to voice their opinions on social media. Hiding behind a computer or mobile screen gives people the courage to say the things that they wouldn’t say in person. It’s much easier to bash a business with a one-star review on Yelp and a crude comment on Twitter than it is to approach a manager and voice a concern. But, by being a business that encourages your customers to speak to you freely and voice their concerns to you online, you are creating your business to be a transparent and trusting. Other potential customers will appreciate the effort you made to respond back to their negative comments and attempt to fix the problems, rather than just letting them lie.

From gaining new leads to building loyal customers and branding yourself, the importance of your business’ online presence is almost unmeasurable. Actively engaging online is an easy and essential method to building a great customer service platform that will benefit your business. Contact The Rep Shop at 800.895.2840 to see how we can help build your business’ online presence today!

How to Respond to Negative Online Reviews

Customer service satisfaction survey

Customer service in 2015 lives online. Many people are going online to review businesses and give their thoughts on the service. Online reviews can play a very large role in gaining new business! Because of this, it is important to monitor your online reputation and reviews.

At some point, a business might receive negative online reviews. Knowing how to respond to this review is extremely important!

Marie D’Costa , co-owner of The National Hotel in Frenchtown, N.J., said her hotel always replies to negative reviews and takes the time to find out the story behind the guest’s complaints.

Check out these 3 ways to respond to negative reviews:

  1. Say Sorry
    • “I’m really sorry you had a negative experience at our restaurant. We really pride ourselves in providing good customer service and an exceptional experience.” 
  1. Leave Marketing
    • “This must be an isolated incident, as normally people rave about our customer service – from the receptionist to the dentist. I am anxious to hear what happened to see if we can rectify the situation.”
  1. Get the Customer on the Phone
    • “I’d love for you to call me so we can work this out. My name is _____and I’m the owner – please give me a call at 1-800-XXX-XXXX.”

It is important to respond to each and every review and let the customer know they are appreciated and that you are listening to their comments and concerns.  By responding quickly, you can minimize the damage and show future customers that you take time to improve your business.

4 Ways to Revive Your Reputation

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Online reputation management is important for businesses of any size. It’s about creating a positive web presence to make your brand one that people trust and want to engage with. It doesn’t matter how great your product is – if people don’t trust you, they won’t be interested in it.

1. Respond to Reviews

Online reviews can be great for your business, especially if you have raving customers. However, reviews can also hurt your business if they are negative. Stay on top of the negative reviews by responding timely to the person who wrote the review and provide contact information so that the person’s problem can be resolved.

2. Keep Your Social Media Presence Active

Do some research and figure out which social media networks your customers are visiting frequently and make sure you have active accounts in those channels. Develop a social media marketing strategy that will benefit your business! Posting frequently and sharing the latest updates and news going on with your company can assist in keeping your business top of mind with your customers.

3. Be Transparent

Encourage your customers to write reviews and ask for feedback! It can be a scary thing to be transparent, but having an open line of communication can bring many opportunities and ideas on how to better serve your customers.

4. Learn From Your Mistakes

Mistakes happen, but the way your business handles itself after the mistake is crucial. As Brian Stephens said, sometimes crashes are even better learning lessons for us than when everything goes right.

Get your FREE reputation management report here and learn how The Rep Shop can help you manage your online reputation.

The Rep Shop Can Help You Manage Your Business’ Reputation

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Did you know that 84% of consumers say online customer reviews influence their decision to purchase a product or service?

Many local businesses have been feeling the effects of social media and the Internet for some time. If your business has not yet felt these effects, it is likely that it will in the very near future. Those who choose to ignore social media may be passing up significant business opportunities from mobile and online users.

As a business owner, it is your responsibility to make sure that your business has a good online reputation. This means that your business has the correct listing address online as well as good reviews. If your listing information isn’t correct and you don’t have the best reviews, you may have already lost business.

TheRepShop.com actually has a service where you, as a business owner, can take control and manage your listings and reviews online in one easy to use dashboard.

With The Rep Shop’s online dashboard, you can increase your online visibility, respond to reviews, keep track of your competitors, and even get assistance with social media management!

To learn more about this service, request a FREE snapshot here. You can also learn more about our services and solutions at TheRepShop.com.