4 Ways to Revive Your Reputation

reputationmanagementblog

Online reputation management is important for businesses of any size. It’s about creating a positive web presence to make your brand one that people trust and want to engage with. It doesn’t matter how great your product is – if people don’t trust you, they won’t be interested in it.

1. Respond to Reviews

Online reviews can be great for your business, especially if you have raving customers. However, reviews can also hurt your business if they are negative. Stay on top of the negative reviews by responding timely to the person who wrote the review and provide contact information so that the person’s problem can be resolved.

2. Keep Your Social Media Presence Active

Do some research and figure out which social media networks your customers are visiting frequently and make sure you have active accounts in those channels. Develop a social media marketing strategy that will benefit your business! Posting frequently and sharing the latest updates and news going on with your company can assist in keeping your business top of mind with your customers.

3. Be Transparent

Encourage your customers to write reviews and ask for feedback! It can be a scary thing to be transparent, but having an open line of communication can bring many opportunities and ideas on how to better serve your customers.

4. Learn From Your Mistakes

Mistakes happen, but the way your business handles itself after the mistake is crucial. As Brian Stephens said, sometimes crashes are even better learning lessons for us than when everything goes right.

Get your FREE reputation management report here and learn how The Rep Shop can help you manage your online reputation.

The Rep Shop Can Help You Manage Your Business’ Reputation

reputation conceptual meter, isolated on white background

Did you know that 84% of consumers say online customer reviews influence their decision to purchase a product or service?

Many local businesses have been feeling the effects of social media and the Internet for some time. If your business has not yet felt these effects, it is likely that it will in the very near future. Those who choose to ignore social media may be passing up significant business opportunities from mobile and online users.

As a business owner, it is your responsibility to make sure that your business has a good online reputation. This means that your business has the correct listing address online as well as good reviews. If your listing information isn’t correct and you don’t have the best reviews, you may have already lost business.

TheRepShop.com actually has a service where you, as a business owner, can take control and manage your listings and reviews online in one easy to use dashboard.

With The Rep Shop’s online dashboard, you can increase your online visibility, respond to reviews, keep track of your competitors, and even get assistance with social media management!

To learn more about this service, request a FREE snapshot here. You can also learn more about our services and solutions at TheRepShop.com.